Terms & Conditions

Blugiallo AB (559021-7914) only enters into agreements with adults (18 years). If you are a minor, a parent’s permission is required.

You confirm the agreement when finalizing the order in the checkout. At the same time as you do this, the information that is required for us to be able to contact you and deliver your garments is saved. This information is protected from external access unless we explicitly ask you. We comply with GDPR legislation, and you can request the information we have received about you at any time. When using the checkout via Adyen, they will save information about you to complete your payment. Your personal information is protected against external intrusion and is never available to third parties.

We reserve the right to, in the event of obvious errors, e.g., price or printing error to correct the errors afterwards. If you are not satisfied with our correction, you can of course cancel your order free of charge. We also reserve the right not to place an order for e.g., the product is out of stock or in case of technical problems.

If you want to correct your order after it is placed, we can only do this before your order is sent to our production units, which is usually the same day as the order is placed. All goods remain the property of Blugiallo AB until full payment has been received. Blugiallo AB reserves the right to cancel a purchase if fraud is suspected.

Orders

The garments displayed in our e-commerce are a visualization. The final product may differ slightly in color. The color reproduction differs from screen to screen and therefore the images do not constitute an exact color reference but should be seen as indicative. To see and feel our fabrics, we recommend that you as a customer order our fabric swatches.

Prices & customs

Prices include 25% VAT for customers within the EU. For customers outside the EU, prices are shown excluding VAT. Shipping costs will be added. For orders outside EU local VAT and customs fee will be applied by local authorities.

Legal

By placing an order on our website, you are consent that you are over the age of 18. If you are under 18 years old you must let your parents or legal guardian consent to our terms and conditions before placing an order on our website.

Payment methods

Blugiallo securely accepts VISA, Mastercard, American Express, Klarna (Invoice or split payments) and uses Adyen as our payment provider.

Delivery

When placing an order, you will receive information about the estimated delivery time. It is normally 4-6 weeks for our custom-made products. This calculation is based on current production time and may vary slightly depending on season and production capacity.

Delivery time cannot be guaranteed and is only a calculation. We are not responsible for any losses, inconveniences, costs, or damages that may occur due to a late delivery.

For uncollected packages, we charge you SEK 299 for incurred expenses. Therefore, remember to always pick up your orders within 14 days after your package has arrived at the post office.

When your order is handed over to your local carrier, you will automatically receive an email from us with a tracking link.

Return policy

In accordance with the Act on Distance Contracts and Off-Premises Contracts (DAL 2005:59), the consumer has, generally, a right of withdrawal. If the distance contract refers to a product that has been manufactured in accordance with the consumer’s instructions or has a clear personal character, the consumer and the trader may waive the right of withdrawal. By approving this agreement, you also agree that the right of return does not apply to the purchase of custom-made products from Blugiallo AB.

Personal information

Blugiallo AB is responsible for the processing of the personal data that you as a customer provide to us at events and via our website. Your personal data will be processed by Blugiallo to administer the customer relationship and provide you with the best possible service. Personal information or e-mail address is not disclosed to independent parties.

Fit warranty as a first-time customer

As part of our service, Blugiallo offers all new customers a fit warranty that, if necessary, covers the cost of simple tailoring adjustments.

As a customer, you are responsible for contacting us within 10 days after receiving the product(s) with any comments regarding fit and any need for adjustments. Otherwise, the delivered product and fit are considered accepted and approved. If adjustments are desired, you as a customer must return with the desired adjustments, motivation, and a picture of your garment. This is sent to: orders@blugiallo.com.

Listed below are examples of adjustments:

• Shorten/lengthen trousers
• Wider/slimmer leg width
• Waist adjustment shirt
• Waist adjustment jacket

It is always up to Blugiallo to decide whether the garment needs an adjustment or not. The guarantee is not intended to cover minor adjustments that cannot be considered visible.

In the event of adjustments at the tailor, the following amount limits apply:

• Jacket SEK 450 /  45 €  / 50 $
• Suit SEK 450 /  45 €  / 50 $
• Trousers SEK 250 /  25 €  / 30 $
• Shirt SEK 250 /  25 €  / 30 $

If the cost of the adjustment exceeds the stated amounts, the remaining part is covered by the customer.

When approving the warranty application, you as a customer can leave your garment to a local tailor for adjustments. This must be done in consultation with Blugiallo and by using the warranty, you undertake as a customer to return the following to Blugiallo:

• Receipt from tailor with specified adjustments made.
• Information regarding what adjustments have been made and updated measurements (in cm).
• Send the receipt and information to orders@blugiallo.com.

Your final invoice will then be credited with the amount of the adjustment costs. The new measurements are updated and added to your profile for future orders.

Force Majeure

Blugiallo AB is released from sanction for failure to fulfill a certain obligation under this agreement, if the failure is based on a liberating circumstance below and the circumstance prevents, complicates, or delays the fulfillment. As a liberating circumstance shall be considered i.e. government action or omission, new or changed legislation, conflict in the labor market, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes government decisions that affect the market and products negatively, e.g. restrictions in indication, warning texts, sales bans, etc., abnormal decline in the market and if the company is exposed to criminal activity that affects the business.

Disputes

Complaints or comments regarding Blugiallo AB’s services or products should be notified to Blugiallo AB’s customer service via event@blugiallo.se or telephone 033-13 10 00 (weekdays: 08-17). If you are not satisfied with our handling of your case, you are welcome to contact your local consumer counselor or the National Board for Consumer Disputes (ARN). We always follow ARN’s recommendations. You can also turn to the EU’s dispute resolution.